Trevi Terms of Service
1. Electronic Agreement
2. Eligibility
You must be at least thirteen (13) years old to utilize the Service. By using the Service, you affirm and guarantee that you possess the necessary right, authority, and capacity to enter into this Agreement, or you have obtained parental or guardian consent to do so, and you agree to comply with all terms and conditions outlined in this Agreement. If you are accepting these Terms of Use and using the Service on behalf of a minor who is at least thirteen (13) years old, you assert that you have the appropriate authorization to do so, and the terms “you” or “your” in these Terms of Use encompass such a minor.
3. Trevi account
By registering with Trevi, you confirm ownership of the provided email or phone number and attest to the accuracy of the personal information you provide. You agree to assist us in verifying your identity, which may involve third-party assistance.
You acknowledge the accuracy of the data and information provided in your application for electronic services. Any inaccuracies in this data or information are your responsibility. To register, use, or update your account, you may be required to provide personal information such as your name, address, email, mobile phone number, etc.
Additionally, you may be asked to authenticate your account with additional information. Failure to verify your account may result in the creation of a new account. You authorize Trevi to verify and authenticate your account information. This may include requesting additional information or documentation and verifying information against third-party databases.
You are solely responsible for the accuracy of all data, information, and transactions entered through the application. Instructions, data, and transactions entered through the service are processed without additional review from the company, and the company bears no responsibility for any errors. When using the service, you agree to cooperate in investigations related to potentially unlawful activities or violations of the Terms of Service and verify all information entered through the application as the sole user of the service.
Receipts for transactions made with your card can be obtained through the Trevi application’s Home Section, along with balance statements through customer support. Transactions are tracked and monitored within the main section of the Trevi application.
If you encounter errors or issues with your account, contact Trevi customer support through the application. Representatives will never ask for your password, PIN, ID number, or debit card number. You have up to 7 days after electronically accessing your account to report an error. Provide your name, account number, details of the error, and the approximate date it occurred.
We will investigate and correct any errors within (how many days). For errors involving new accounts or point-of-sale transactions, we may take up to (how many days) to investigate. We’ll provide the results within (how many days) after completing our investigation. If no error is found, we’ll explain the reasons and provide copies of the investigation documents upon request.
For further information on error-resolution procedures, contact us at (insert email). Our business days are Sunday through Thursday, excluding holidays.
4. Your liability for unauthorized transactions
If you suspect unauthorized activity on your Trevi account, please contact us immediately. Depending on the circumstances, we may be able to provide coverage.
Notify us promptly if you believe there’s an unauthorized transaction on your account. Failure to do so could result in the loss of all funds in your account.
We offer protection against unauthorized transactions in your account. Under this protection, we cover you for the full amount of the unauthorized transaction if we were able to complete the error resolution procedures described earlier.
An “Unauthorized Transaction” refers to money being sent from your account without your authorization and without benefiting you. For instance, if someone gains access to your account using your password and initiates a payment without your consent, it constitutes an unauthorized transaction. However, the following scenarios are not considered unauthorized transactions:
- Giving someone access to your account (e.g., sharing your login information) and they use your account without your knowledge or permission.
- Acting with fraudulent intent, either by yourself or with someone else.
- Reversing a transaction made with your Trevi card or initiating a chargeback through unauthorized means.
We are committed to safeguarding your account against unauthorized transactions, and we encourage you to report any suspicious activity promptly.
5. Our Liability (SAMPLE)
We will cover your losses for certain incomplete or incorrect transactions, detailed here.
If we do not complete a transaction to or from your Account on time or in the correct amount according to these Terms, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance: If, through no fault of ours, you have insufficient funds in your Account to complete the transaction.
If Trevi was not working properly and you knew about the breakdown when you started the transaction; If circumstances beyond our control (such as fire or flood) prevent the transaction, despite reasonable precautions that we have taken.
6. Trevi Username
You have the option to select a unique username for Trevi, referred to as your “Trevi Username.” In choosing a Trevi Username, it’s important to ensure that it’s clear and accurately represents your identity. If your chosen Trevi Username is found to be confusing or deceptive, we reserve the right to request that you change it.
Your Trevi Username should be an identifier that truthfully reflects your personalidentity. It’s prohibited to select a Trevi Username that could mislead others about your identity or pose a risk of chargebacks or erroneous payments. We retain the discretion to require changes to your Trevi Username or other details of your Account Information. Additionally, we may reclaim or render unavailable Trevi Usernames without assuming liability.
7. Sharing of Your Information
We will share Account Information and transaction information, including your name, the amount, and a description, with the other party to your transaction and in accordance with our Privacy Policy.
8. Text Messages
Here’s where we describe your consent to receive texts from us and your representations regarding texts we send to others relating to your payments.
By providing us with a mobile number, you consent to receiving text (SMS) messages from us. Standard text messaging rates may apply based on your plan with your mobile carrier.
9. Trevi Balance
By initiating transactions from your linked bank account or debit card, you are authorizing us to debit those sources.
There are several ways you can add funds to your Trevi balance. There are three available methods you can top up your Trevi Balance: using any credit or debit card, as well as through ValU.
Once you top up your Trevi Balance, the funds become part of your digital wallet and cannot be cashed out or reversed. Once the transfer is completed, it cannot be undone. Therefore, please ensure that you are certain about adding funds to your Trevi Balance before initiating the transaction.
You can include the terms and conditions for a family wallet either within the main Terms of Service document or in a separate document specifically addressing family wallet usage. Here’s how you could incorporate it within the main Terms of Service:
10. Family Wallet Terms and Conditions
The Family Wallet feature allows users to create a shared wallet where multiple family members can contribute funds and make transactions. By creating or joining a Family Wallet, you agree to the following terms and conditions:
Creation and Membership: Family Wallets can be created by any user within the Trevi application. By creating a Family Wallet, you become the administrator and have control over its settings and members. Other users can join the Family Wallet with your invitation or request.
Contribution: Members of the Family Wallet can contribute funds to the shared balance. Contributions can be made through any approved payment method as specified in the Trevi Terms of Service.
Usage: Funds in the Family Wallet can be used for transactions within the Trevi application, including but not limited to payments, transfers, and purchases. Each transaction made using the Family Wallet will be logged and visible to all members.
Responsibility: The administrator of the Family Wallet is responsible for managing its settings, including adding or removing members and controlling access to funds. All members are jointly responsible for any transactions made using the Family Wallet.
Disputes: In case of disputes or disagreements among Family Wallet members regarding fund usage or management, Trevi reserves the right to intervene and make a final decision.
Termination: The administrator of the Family Wallet has the authority to dissolve the Family Wallet at any time, which will result in the distribution of remaining funds among the members according to their contributions.
Liability: Trevi shall not be liable for any disputes, losses, or damages arising from the usage of the Family Wallet. Users participate in Family Wallets at their own risk.
By creating or joining a Family Wallet, you agree to abide by these terms and conditions. Trevi reserves the right to modify or terminate Family Wallet features at any time without prior notice.
11. Other legal terms
Compliance with Governmental Authorities: You agree to comply with all applicable laws and regulations, including those relating to anti-money laundering and counter-terrorism financing, in connection with your use of the Trevi service.
12. Cashback Terms and Conditions
The Cashback feature allows users to earn rewards on eligible transactions made within the Trevi application. By participating in the Cashback, you agree to the following terms and conditions:
Eligibility: Cashback rewards are available to all Trevi users who make qualifying transactions as determined by Trevi. Eligible transactions may include purchases, payments, or other activities specified by Trevi.
Accrual of Cashback: Cashback rewards are earned based on the value of eligible transactions. The specific cashback rate and conditions may vary and will be communicated within the Trevi application. Cashback rewards will accrue in your account automatically following each eligible transaction.
Validity: Cashback rewards earned through the Trevi application are valid for a period of three (3) years from the date of accrual. After this period, unredeemed cashback rewards will expire and cannot be used.
Redemption: Cashback rewards can be redeemed for discounts or other benefits as offered by Trevi. Redemption options may vary and will be displayed within the Trevi application. Cashback rewards can be used across all merchants specified on the Trevi platform.
Limitations: Cashback rewards may be subject to certain limitations, including minimum redemption thresholds, maximum redemption amounts, and specific usage restrictions. These limitations will be communicated within the Trevi application and may vary based on individual user accounts.
By participating in the Cashback program, you agree to abide by these terms and conditions. If you have any questions or concerns regarding the Cashback program, please contact Trevi customer support for assistance.